USEFUL ANSWERS
Frequently asked
questions.
A few of the things customers often ask before getting started.
What kinds of work does Lelco carry out?
Electrical work, air conditioning and refrigeration, EV charging, renewables, security systems, smart homes, networking and selected equipment repairs.
Do you work in commercial premises?
Yes. Lelco welcomes domestic and commercial enquiries, including offices, small businesses and community sites.
Where is Lelco based?
Lelco is based in Hawkwell, near Hockley in Essex, serving nearby towns across South Essex.
Can you help with several related jobs in one visit?
Often, yes. Send a short list and any useful photographs so the work can be considered together.
Do you provide quotations?
Yes. Describe what you need and we can advise whether a quotation or initial assessment is appropriate.
Are you insured?
Lelco holds £5 million public liability insurance, along with Professional Indemnity and Cyber Security insurance, subject to policy terms and limits. Lelco is also enhanced DBS checked.
Can you repair equipment instead of replacing it?
Where safe and economical, diagnosis and repair may be worth considering. Please provide the make, model and symptoms.
Do you offer emergency call-outs?
Yes, emergency and out-of-hours attendance may be available, subject to availability. We do not guarantee 24-hour attendance. For urgent enquiries, call or WhatsApp 07976 697825. Any applicable call-out charges will be agreed beforehand. For an immediate safety emergency, contact the relevant emergency service.
What are your contact hours?
Monday to Friday: 10:00 am–9:00 pm. Saturday and Sunday: 10:30 am–9:00 pm. These are contact and enquiry hours; appointments and emergency attendance depend on availability.
What payment methods do you accept?
Cash and bank transfer are preferred. Debit and credit card payment can be arranged if required. We confirm payment terms with your quotation or invoice.
How does Lelco protect customer information?
We use security updates, multi-factor authentication for core systems, and controlled and audited staff access to customer records. We do not sell customer data or share it for unrelated marketing. Necessary service providers may process information, and product registrations are made with customer agreement. We do not keep full payment-card numbers. See our Privacy page for details.
Do you install CCTV and home automation?
Yes. Lelco installs and supports CCTV, alarms, video doorbells, smart heating and lighting controls, and compatible home automation. Find out more on our Security & Smart Homes page.
START A CONVERSATION
Have something in mind?
Tell us what you need and we’ll help you work out a sensible next step.